Fehaid Al-Hajri (CEO) and Dr. Hamouda Al-Amri (CTO) are the founders of TM, an app that helps you find service providers closest to you.
How did you get the idea for TM?
Fehaid: We’ve been working in the Technology field for around 3 – 4 years. We’ve done a few projects here and there and gained experience in the process. As we started to understand the needs of the market and gradually establish ourselves in it, we saw an opportunity to create an app that connects people with service providers they need in their daily life.
What kind of services can be found in TM?
Fehaid: our main goal is for TM to be a complete platform where users can search for any kind of service nearby; from cleaning, repair, electrical to private tutors provided with real time tracking. Eventually, users and service providers on the app will be able to have easy access profiles, like the ones found in social media platforms, where they can search, rate, and get feedback that will help them improve their services. Right now, it is a simplified version of that whole concept.
When did you realize that this is what you wanted to do?
Fehaid: I won’t just talk about app development… the Technology sector in general is a passion of ours. When Dr. Hamouda and I start discussing an idea of a project, how we’re going to do it and its potential, we enjoy setting it as a challenge for ourselves that we can do it and we can do it here.
Dr. Hamouda: We started off as an IT company that provides services for other companies. One of those services, for example, was e-Commerce. But there were limitations when it comes to their understanding of IT and what they need from it. This limitation pushed us to start making the products ourselves according to our own understanding of the needs of the market. Now, we have 6 – 7 applications; TM is the biggest.
What challenges do you usually face, especially from people who don’t completely understand your field?
Dr. Hamouda: They don’t have enough information on how things work like what is complicated and what is simple and how it should be priced. They either have a big budget for something simple or a small budget for something much more complex and requires more work.
Fehaid: Also, there isn’t enough information about our local market and that’s a problem. This lack of information often leads business owners to rely on models from, for example, the American market, which is vastly different and won’t apply locally. Before we started TM, we constructed a system, the idea behind it was to collect information about our local market: how big is it? What’s the currency circulation like? What’s it like in the advertising and services sector? and then we started building on our initial idea and created TM.
Today, TM has completed a year and three months and have reached more than 500,000 users and 10,000 service providers in Kuwait, Saudi, and gradually in the UAE.